DSI WebApp

W41999 Invoiced

Customer/Point of Contact:

Title Guaranty of Guam
Jonathan Bondoc

Scheduled Date/Time:

07/01/2025, 08:00 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032891

Work Requested

3CX Services not starting. 3CX able to make outbound calls but unable to receive inbound calls

Work Requested by: Jonathan Bondoc

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Jonathan reported 3CX services not starting and call flow is impacted. Access 3CX server using remote access link provided by Premier One. Attempt to restart 3CX services. Error thrown that services unable to start. Check event log and noted services unable to start due to dependency error. Proceed to uninstall 3CX. Proceed to reinstall 3CX and restore backup from 6/26/2025. Reinstall and restoration of 3CX backup successful. Perform test calls successfully. 3CX Phone System is now back up.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Jonathan reported 3CX services not starting and call flow is impacted. Access 3CX server using remote access link provided by Premier One. Attempt to restart 3CX services. Error thrown that services unable to start. Check event log and noted services unable to start due to dependency error. Proceed to uninstall 3CX. Proceed to reinstall 3CX and restore backup from 6/26/2025. Reinstall and restoration of 3CX backup successful. Perform test calls successfully. 3CX Phone System is now back up.	Kevin Hsueh	07/01/2025 08:00 am	07/01/2025 10:00 am	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 23

Date/Time	Comment	Tech
07/01/2025 09:23 am	Created workorder.	Kevin H.
07/01/2025 09:23 am	Assigned: Kevin Hsueh	Kevin H.
07/01/2025 09:23 am	Updated status to Scheduled	Kevin H.
07/01/2025 09:27 am	Check-in 07/01/2025 08:00 am	Kevin H.
07/01/2025 09:39 am	Updated status to Service Completed	Kevin H.
07/01/2025 09:39 am	Work Order Tasks Added	Kevin H.
07/01/2025 09:39 am	Check-out 07/01/2025 10:00 am	Kevin H.
07/01/2025 09:41 am	Service Completed	Kevin H.
07/01/2025 09:41 am	Updated status to Pending Approval	Kevin H.
07/01/2025 09:41 am	No Signature: Remote Support: Jonathan Bondoc	Kevin H.
07/01/2025 05:37 pm	Approved.	Chu H.
07/01/2025 05:37 pm	Updated status to Submitted for Invoicing	Chu H.
07/01/2025 05:37 pm	Approved.	Chu H.
07/01/2025 05:37 pm	Updated status to Submitted for Invoicing	Chu H.
07/01/2025 05:38 pm	Approved.	Chu H.
07/01/2025 05:38 pm	Updated status to Submitted for Invoicing	Chu H.
07/01/2025 05:39 pm	Approved.	Chu H.
07/01/2025 05:39 pm	Updated status to Submitted for Invoicing	Chu H.
07/01/2025 05:40 pm	Approved.	Chu H.
07/01/2025 05:40 pm	Updated status to Submitted for Invoicing	Chu H.
07/01/2025 05:41 pm	Approved.	Chu H.
07/01/2025 05:41 pm	Updated status to Submitted for Invoicing	Chu H.
07/02/2025 03:27 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41999

Work Orders