DSI WebApp

W42372 Invoiced

Customer/Point of Contact:

Title Guaranty of Guam
Jonathan Bondoc

Scheduled Date/Time:

12/09/2025, 10:30 am

Service Type:

Remote

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4076: Emergency Response 2025

Rates:

Emergency Response Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033229

Work Requested

3CX crashed. Troubleshoot/resolve

Work Requested by: Jonathan Bondoc

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

3CX crashed on VM server after SP update. Uninstall 3CX, Reinstall 3CX and restore backup. 3CX is back up and operational. Reminded Title Guaranty to follow up/work with Premier One Support to setup a new VM to only host 3CX. Current VM hosts other software (Xerox, databases) that are causing these 3CX crashes as same ports are in use.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	3CX crashed on VM server after SP update. Uninstall 3CX, Reinstall 3CX and restore backup. 3CX is back up and operational. Reminded Title Guaranty to follow up/work with Premier One Support to setup a new VM to only host 3CX. Current VM hosts other software (Xerox, databases) that are causing these 3CX crashes as same ports are in use.	Kevin Hsueh	12/09/2025 10:30 am	12/09/2025 11:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
12/09/2025 11:29 am	Created workorder.	Kevin H.
12/09/2025 11:29 am	Assigned: Kevin Hsueh	Kevin H.
12/09/2025 11:29 am	Updated status to Scheduled	Kevin H.
12/09/2025 11:32 am	Check-in 12/09/2025 10:30 am	Kevin H.
12/09/2025 11:37 am	Updated status to Service Completed	Kevin H.
12/09/2025 11:37 am	Work Order Tasks Added	Kevin H.
12/09/2025 11:37 am	Check-out 12/09/2025 11:30 am	Kevin H.
12/09/2025 11:43 am	Service Completed	Kevin H.
12/09/2025 11:43 am	Updated status to Pending Approval	Kevin H.
12/09/2025 11:43 am	No Signature: Remote Support	Kevin H.
12/11/2025 10:38 am	Approved.	Chu H.
12/11/2025 10:38 am	Updated status to Submitted for Invoicing	Chu H.
12/11/2025 04:04 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42372

Work Orders