W42637   Invoiced

Robert J. Yang D.M.D., P.C.
Audrey Kate Pontillas (671-647-8702)
05/05/2026, 10:45 am   
Remote
Normal
DSIG.4078: Standard Service Hour 2026
Standard Service Hour Rate 2026 [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
No
033461

Work Requested

SIDEXIS Unable to open on client workstations
Work Requested by: Audrey Kate Pontillas

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

SIDEXIS unable to connect on client workstations. Login to APPSRV and test open SIDEXIS with no issues. Workstations showing database error 1700. restart SQL Express SIDEXIS on APPSRV. Worked with Audrey to test access SIDEXIS on client workstations. Confirmed working and can take X-Rays.
Work Completed Technician Check-in Check-out Actual Hrs
1 SIDEXIS unable to connect on client workstations. Login to APPSRV and test open SIDEXIS with no issues. Workstations showing database error 1700. restart SQL Express SIDEXIS on APPSRV. Worked with Audrey to test access SIDEXIS on client workstations. Confirmed working and can take X-Rays. Kevin Hsueh
05/05/2026 10:45 am 05/05/2026 11:40 am 00:55

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 16

Date/Time Comment Tech
05/07/2026 05:10 pm Updated status to Invoiced Jessica L.
05/06/2026 05:01 pm Updated status to Submitted for Invoicing Chu H.
05/06/2026 05:01 pm Approved. Chu H.
05/05/2026 04:34 pm Modified workorder. Kevin H.
05/05/2026 04:34 pm Rates modified to Standard Service Hour Rate 2026: $150.00 Kevin H.
05/05/2026 04:34 pm Updated Estimated Service Time (hrs) to Kevin H.
05/05/2026 11:42 am No Signature: Remote Support: Audrey Kevin H.
05/05/2026 11:42 am Updated status to Pending Approval Kevin H.
05/05/2026 11:42 am Service Completed Kevin H.
05/05/2026 11:39 am Check-out 05/05/2026 11:40 am Kevin H.
05/05/2026 11:39 am Work Order Tasks Added Kevin H.
05/05/2026 11:39 am Updated status to Service Completed Kevin H.
05/05/2026 11:35 am Check-in 05/05/2026 10:45 am Kevin H.
05/05/2026 11:29 am Updated status to Scheduled Kevin H.
05/05/2026 11:29 am Assigned: Kevin Hsueh Kevin H.
05/05/2026 11:29 am Created workorder. Kevin H.

Attachments 1

Filename
W42637