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W41867   Invoiced

04/17/2025, 02:00 pm   
Onsite
Normal
DSIG.4074: Standard Service Hour 2025
Standard Service 2025 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Lucy
04/17/2025
032707

Work Requested

Troubleshoot printing issues
Work Requested by: Lucy

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Printing from Firefox browser not printing properly. Only 1 page or blanl page prints and an error is thrown on Firefox. Check event log and noted Firefox error. Check error and per KB Article, fix is to update to Firefox version 130. Version 130 unable to be installed as all workstations are running Windows 7. Test download attachment file, open and print through Adobe Reader successfully. Showed Lucy how to download file, open and print from Adobe Reader.
Work Completed Technician Check-in Check-out Actual Hrs
1 Printing from Firefox browser not printing properly. Only 1 page or blanl page prints and an error is thrown on Firefox. Check event log and noted Firefox error. Check error and per KB Article, fix is to update to Firefox version 130. Version 130 unable to be installed as all workstations are running Windows 7. Test download attachment file, open and print through Adobe Reader successfully. Showed Lucy how to download file, open and print from Adobe Reader. Kevin Hsueh
04/17/2025 01:44 pm 04/17/2025 02:15 pm 00:31

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
04/17/2025 01:40 pm Created workorder. Kevin H.
04/17/2025 01:40 pm Assigned: Kevin Hsueh Kevin H.
04/17/2025 01:40 pm Updated status to Scheduled Kevin H.
04/17/2025 01:44 pm Check-in 04/17/2025 01:44 pm Kevin H.
04/17/2025 01:44 pm Arrived 04/17/2025 01:44 pm Kevin H.
04/17/2025 02:14 pm Customer Signature Posted Kevin H.
04/17/2025 02:18 pm Updated status to Service Completed Kevin H.
04/17/2025 02:18 pm Work Order Tasks Added Kevin H.
04/17/2025 02:18 pm Check-out 04/17/2025 02:15 pm Kevin H.
04/17/2025 02:20 pm Service Completed Kevin H.
04/17/2025 02:20 pm Updated status to Pending Approval Kevin H.
04/21/2025 04:48 pm Approved. Chu H.
04/21/2025 04:48 pm Updated status to Submitted for Invoicing Chu H.
04/21/2025 05:00 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W41867