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W37693
Closed
Customer/Point of Contact:
Morrico Equipment
Alma Dimla (
1-671-649-1946
)
Scheduled Date/Time:
08/06/2020, 02:30 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
ME00.6010: Morrico Equipment - Service Contract 2020
Rates:
Morrico Equipment - Service Contract 2020 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kylene Hsieh
Customer Signature:
Yes
Print Name:
Rene Molinos
Date Signed:
08/06/2020
Work Requested
troubleshoot MBE software
Work Requested by: Alma Dimla
Enter Work Completed Tasks
Work Completed :
Configure MBE software settings per Help Desk's email but still unable to connect properly. requested a support session with MBE help desk to resolve. Check Marisol and Wengs workstations as user reported slowness. suggested to Morrico to upgrade workstations to use SSD. Morrico to procure. Configure new employee line and message (648-1131) for employees to time in and out. tested call flow with Rene successfully
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