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Customer/Point of Contact:
Moylan's Insurance
Ronaldo De Lima (
1(671)477-8613
)
Scheduled Date/Time:
04/19/2021, 02:00 pm
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4059: DSI Standard Service 2021
Rates:
Standard Service 2021 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Ron De Lima
Date Signed:
04/19/2021
Invoice Number:
029743
Work Requested
Troubleshoot 3CX outbound calls from Manila Office.
Work Requested by: Ronaldo De Lima
Enter Work Completed Tasks
Work Completed :
Check issues with calls from Manila to Guam 3CX. 1 way audio. check 3cx settings and noted no issues with settings. Run a wireshark capture and will create a ticket with 3CX. Suggested to Ron to have the 2 Manila staff connect to 3CX using 3CX webclient/softphone. 1 way audio issue caused by network issue. Slow internet speed. Ron to work with carrier and check firewalls at Moylans.
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