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W38561
Invoiced
Customer/Point of Contact:
Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (
671-472-2089
)
Scheduled Date/Time:
06/22/2021, 03:00 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
TTA0.6006: TTA, LLC - Service Contract 2021
Rates:
Additional Hour (SERVICE CONTRACT) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Vanessa Santos Pinkney
Date Signed:
06/22/2021
Invoice Number:
029892
Work Requested
Troubleshoot Network
Work Requested by: Vanessa Santos-Pinkney
Enter Work Completed Tasks
Work Completed :
Troubleshoot network slowness and high ping times. Narrowed down issue to Mitch's workstation. Scan mitchs workstation for virus and malware. non found. Test mitchs network line and network line passed. Update NIC driver and ping times still high. all workstation network speeds drop when mitchs workstation is on. Suggest to install new NIC card. if issue still persist. workstation needs to be reprep or replaced
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