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Invoiced
Customer/Point of Contact:
Morrico Equipment
Alma Dimla (
1-671-649-1946
)
Scheduled Date/Time:
07/13/2021, 02:49 pm
Service Type:
Inhouse
Charge Type:
Service Contract
Charge Code:
ME00.6011: Morrico Equipment - Service Contract 2021
Rates:
Additional Hour (SERVICE CONTRACT) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
0
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Angel
Date Signed:
07/15/2021
Invoice Number:
029938
Work Requested
Troubleshoot laptop
Work Requested by: Alma Dimla
Enter Work Completed Tasks
Work Completed :
Issue reported that NFW Download was not functioning. Connect laptop to WiFi and connect to Morrico VPN and perform a test on NFW Download and synchronization completed properly. Was only able to replicate NFW Download issue when laptop was not connected to WiFi or VPN. Advised Morrico that no issue on software and that the tech using the laptop possibly did not connect to WiFi or VPN properly before running NFW Download.
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