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Customer/Point of Contact:
Harvest Christian Academy
Bryce Collier (
671-477-6341 ext 377
)
Scheduled Date/Time:
11/05/2021, 09:00 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4059: DSI Standard Service 2021
Rates:
Standard Service 2021 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Bryce Collier
Date Signed:
11/05/2021
Invoice Number:
030203
Work Requested
Troubleshoot 3CX. Choppy Calls.
Work Requested by: Bryce Collier
Enter Work Completed Tasks
Work Completed :
Check 3CX Phone System and confirmed all IP Phones being used are supported hardware. Check codecs in use and confirmed codecs are set properly. Noted 3CX firewall checker passed noting firewall configuration is proper. test ping IP phones in various locations on campus and received less than 1ms ping time. Noted QoS is not enabled on the switches on campus and Patton SN4970 gateway firmware is not updated. Bryce advised that the choppy call issues are less frequent this week. Harvest to configure QoS on switches and upgrade Patton SN4970 firmware.
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