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Customer/Point of Contact:
Guam Memorial Park
Lynn Painter
Scheduled Date/Time:
03/14/2022, 01:30 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
GMP0.6011: Guam Memorial Park - Service Contract 2022
Rates:
Guam Memorial Park - Service Contract 2022 [
TOTAL
MONTHLY
HOURS:
4]
Remaining Hours:
0
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Troubleshoot Server Backup External HDDs issue.
Work Requested by: Lynn Painter
Enter Work Completed Tasks
Work Completed :
Lynn advised she is unable to eject 2 external HDDs used for Server backup. Attempt to remotely connect to GMP Backup PC but unable to. Error message stating computer is not available. Work with Lynn to physically check Backup PC. Noted PC is powered on but no display. PC is frozen. Work with Lynn to force reboot. remote login successful after reboot. ejected 2 external HDDs. Confirmed Lynn connected this week's 2 external HDDs.
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