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Closed
Customer/Point of Contact:
Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (
671-472-2089
)
Scheduled Date/Time:
04/01/2022, 02:00 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
TTA0.6007: TTA, LLC - Service Contract 2022
Rates:
TTA, LLC - Service Contract 2022 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
0
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Kamahli Roduk
Date Signed:
04/01/2022
Work Requested
Troubleshoot 3CX Issues.
Work Requested by: Vanessa Santos-Pinkney
Enter Work Completed Tasks
Work Completed :
Gave one user regaib access to her 3CX account and contacts, as well as set up her headset to accept and respond to calls. Noted that 3CX was heavily out of date and could no longer communicate with authentication server. (15.5 at site, 18.x currently available) Restored forms directory from server's daily backup. Another user reported audible static when using headset with 3CX and good audio elsewhere. Report was accurate. Issue disappeared after lowering RAM usage by closing Google Chrome and accessing 3CX desktop app with admin permission before to returning to normal access. Headset now works without issue.
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