[][
Customer
Work Orders
Timesheet
Opportunities
Tasks
Tracking
Settings
Sign Out
Hi,
S
S
Sign Out
Customers
Work Orders
New Work Order
TBS
0
Unassigned
12
My Work Orders
Open
0
Pending Close-out
0
Invoiced
4
Closed
5
All Open Work Orders
Open
37
Pending Close-out
0
Rejected
0
For Approval
0
For Invoicing
32
Invoiced/Closed
Invoiced
3565
Closed
3537
Void
477
Search/Report
Timesheet
Settings
Default View
Standard Rates
Admin Settings
Notification Settings
Charge Code Settings
Sign out
Work Orders
My Open
NEW
Work Order
TBS
0
Unassigned
12
MY WORK ORDERS
Open
0
Pending Close-out
0
Invoiced
4
Closed
5
OPEN WORK ORDERS
Open
37
Pending Close-out
0
Rejected
0
For Approval
0
For Invoicing
32
INVOICED/CLOSED
Invoiced
3565
Closed
3537
Void
477
Report
W39278
Closed
Customer/Point of Contact:
Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (
671-472-2089
)
Scheduled Date/Time:
04/07/2022, 09:30 am
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)
Rates:
TTA, LLC - Service Contract (03/01/22 - 02/28/23) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Vanesssa Pinkney
Date Signed:
04/07/2022
Work Requested
Network down.
Work Requested by: Vanessa Santos-Pinkney
Enter Work Completed Tasks
Work Completed :
Network down but all network equipment shows no signs of issues. Proceed to reboot SonicWALL, GTA Modem, Network switch and Server. Perform ping tests after equipment reboot and noted ping test is stable for 1 minute then drops. Remove all network lines from network switch and left only server and SonicWALL connected. Ping stable. Begin to reconnect all network devices 1 by 1 and monitor. Network is now up and stable. Suspect issue is Mitch's workstation onboard network card. TTA to purchase a USB to Ethernet adapter and use on Mitch's workstation to test further. If issue is also present on the USB to Ethernet adapter, Mitch's workstation will need to be replaced.
Cancel
