[][
Customer
Work Orders
Timesheet
Opportunities
Tasks
Tracking
Settings
Sign Out
Hi,
S
S
Sign Out
Customers
Work Orders
New Work Order
TBS
0
Unassigned
12
My Work Orders
Open
0
Pending Close-out
0
Invoiced
4
Closed
5
All Open Work Orders
Open
35
Pending Close-out
0
Rejected
0
For Approval
2
For Invoicing
29
Invoiced/Closed
Invoiced
3566
Closed
3539
Void
477
Search/Report
Timesheet
Settings
Default View
Standard Rates
Admin Settings
Notification Settings
Charge Code Settings
Sign out
Work Orders
My Open
NEW
Work Order
TBS
0
Unassigned
12
MY WORK ORDERS
Open
0
Pending Close-out
0
Invoiced
4
Closed
5
OPEN WORK ORDERS
Open
35
Pending Close-out
0
Rejected
0
For Approval
2
For Invoicing
29
INVOICED/CLOSED
Invoiced
3566
Closed
3539
Void
477
Report
W39315
Invoiced
Customer/Point of Contact:
Onward Mangilao Guam, Inc.
Rose Aquino
Scheduled Date/Time:
04/25/2022, 02:00 pm
Service Type:
Remote
Charge Type:
Normal
Charge Code:
DSIG.4063: DSI Standard Service 2022
Rates:
DSI Standard Service 2022 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
030569
Work Requested
Work with GTA to troubelshoot Fortinet Firewall. 3CX one way audio issues
Work Requested by: Rose Aquino
Enter Work Completed Tasks
Work Completed :
Worked with GTA (Russel and Jose) to troubleshoot 3CX one way audio issue caused by Fortigate firewall. GTA advised VPN tunnel setup between Mangilao and Talafofo. Test register Talafofo IP Phone to 3CX using local IP (10.0.0.100). No audio when registered this way. Revert Talafofo IP Phone to register with 3CX using FQDN (onwardguam.3cx.us). One way audio present. Advised GTA that SIP ALG needs to be disabled. GTA advised SIP ALG is disabled on the Talafofo side. Advised GTA this is incorrect, SIP ALG must be disabled on Mangilao side. GTA made the change and the one way audio issue was resolved. Performed test calls and confirmed calls are working properly.
Cancel
