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W39614
Closed
Customer/Point of Contact:
The Giving Tree
Maelonie Tamondong (
671-671-989-8733
)
Scheduled Date/Time:
08/03/2022, 01:30 pm
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
GVTR.5004: The Giving Tree - ActivPanel 65in Nickel Warranty, expires 07/2025
Rates:
The Giving Tree - ActivPanel 65in Nickel Warranty [
TOTAL
ANNUAL
HOURS:
9]
Remaining Hours:
9
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kylene Hsieh
Customer Signature:
Yes
Print Name:
Jasmine Mantanona
Date Signed:
08/03/2022
Work Requested
troubleshoot promethean panel (Lotte) - no sound and screen is lagging
Work Requested by: Maelonie Tamondong
Enter Work Completed Tasks
Work Completed :
Went onsite and checked for any damages on the board and looked for any connected devices. Started browsing around and ActivPanel didn’t have sound feedback. Panel also froze when navigating in Chromium settings. Did a powercycle to unfreeze it. Looked for any unusual apps/files (both in Admin and Guest account). Also updated the Mainboard Firmware and it fixed the sound issue. Tried to replicate the freezing issue, the Apps menu froze while youtube app was open in the background playing a video. Made user try other apps she uses and they seem to be working fine. The issue with the youtube app delays the launch of apps such as spinner and will also have late feedback.
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