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W39704
Closed
Customer/Point of Contact:
University of Guam - SBDC
John Byers
Scheduled Date/Time:
08/31/2022, 02:00 pm
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
UOG0.5007: UOG -SBDC PO 201064 80in Titanium Warranty
Rates:
UOG -SBDC PO 201064 80" Titanium Warranty [
TOTAL
ANNUAL
HOURS:
3]
Remaining Hours:
3
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kylene Hsieh
Customer Signature:
Yes
Print Name:
Faith Antol
Date Signed:
08/31/2022
Work Requested
troubleshoot Promethean panel - laptop not connecting to the panel
Work Requested by: John Byers
Enter Work Completed Tasks
Work Completed :
Check laptop display output to Promethean Panel. No image. Check laptop and noted refresh rate not auto adjusting. Set refresh rate to the required 30Hz and image displays properly now. Check screenshare issue on HP laptop and confirmed Symantec is blocking screenshare. As a test, disbaled Symantec and screebshare works. UOG to work with their IT to properly configure Symantec.
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