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Customer/Point of Contact:
Moylan's Insurance
Ronaldo De Lima (
1(671)477-8613
)
Scheduled Date/Time:
09/28/2022, 02:30 pm
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4063: DSI Standard Service 2022
Rates:
DSI Standard Service 2022 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Ron De Lima
Date Signed:
09/28/2022
Invoice Number:
030853
Work Requested
Troubleshoot Patton Gateway.
Work Requested by: Ronaldo De Lima
Enter Work Completed Tasks
Work Completed :
Ron De Lima reported that Moylan's has been experience frequent intermittent drops for outbound and incoming calls. Check Patton Gateway and confirmed no problems on Patton Gateway registration on Patton Gateway logs and 3CX Phone System logs. Check PRI circuit and noted that error Amber LEDs were present for ESF and B8ZS (PRI Protocols). GTA PRI is causing the issue. Advised Ron De Lima that a trouble ticket will need to be created with GTA to resolve issues on the PRI.
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