[][
Customer
Work Orders
Timesheet
Opportunities
Tasks
Tracking
Settings
Sign Out
Hi,
S
S
Sign Out
Customers
Work Orders
New Work Order
TBS
0
Unassigned
12
My Work Orders
Open
0
Pending Close-out
0
Invoiced
4
Closed
5
All Open Work Orders
Open
34
Pending Close-out
0
Rejected
0
For Approval
0
For Invoicing
30
Invoiced/Closed
Invoiced
3570
Closed
3541
Void
477
Search/Report
Timesheet
Settings
Default View
Standard Rates
Admin Settings
Notification Settings
Charge Code Settings
Sign out
Work Orders
My Open
NEW
Work Order
TBS
0
Unassigned
12
MY WORK ORDERS
Open
0
Pending Close-out
0
Invoiced
4
Closed
5
OPEN WORK ORDERS
Open
34
Pending Close-out
0
Rejected
0
For Approval
0
For Invoicing
30
INVOICED/CLOSED
Invoiced
3570
Closed
3541
Void
477
Report
W39821
Invoiced
Customer/Point of Contact:
Office of Public Accountability
Vincent Duenas (
671-475-0390 ext. 219
)
Scheduled Date/Time:
10/10/2022, 09:30 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4063: DSI Standard Service 2022
Rates:
DSI Standard Service 2022 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Thomas
Date Signed:
10/10/2022
Invoice Number:
030872
Work Requested
Reconfigure 3CX Phone System to use new IT&E trunks and IT&E internet.
Work Requested by: Vincent Duenas
Enter Work Completed Tasks
Work Completed :
Configure 3CX Phone System to bind to the new IT&E WAN Static IP address of 64.193.122.60 successfully. Run 3CX Firewall Checker and confirmed all test passed. Advised OPA their staff can now start to use the 3CX Softphone App. Check IT&E land lines on 3CX Phone System. Incoming and outgoing calls consistently drop at 7 to 8 seconds. Restart all 3CX Phone System equipment and perform tests. Issue still persist. Disconnect IT&E landlines from 3CX Phone System and test directly on IT&E land line using a butt set. Incoming and outgoing calls drop at 7 to 8 seconds directly on IT&E land line equipment. Advised Thomas to contact IT&E as the call dropping issue is isolated to IT&E land line equipment.
Cancel
