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W40082
Invoiced
Customer/Point of Contact:
Guam Hotel & Restaurant Association
Mary Rhodes (
671-649-1447
)
Scheduled Date/Time:
02/03/2023, 09:30 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4066: Standard Service Hour 2023
Rates:
Standard Service Hour 2023 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Danielle Ariola
Date Signed:
02/03/2023
Invoice Number:
031098
Work Requested
Troubleshoot Mary's Laptop
Work Requested by: Mary Rhodes
Enter Work Completed Tasks
Work Completed :
Download, Install and run Malwarebytes scan on 2 lenovo laptops. Scan results returned with no infections detected. 2 lenovo laptops are clean. Check Mary's HP laptop and noted battery error message upon boot up. Run hardware tests and battery failed. Open and inspect laptop and noted batter module is physically bulging. DSI to provide a quote for a new battery
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