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Invoiced
Customer/Point of Contact:
Park Place Technologies
Jonathan Tan (
+60 3 5030 0400
)
Scheduled Date/Time:
07/11/2023, 09:30 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4066: Standard Service Hour 2023
Rates:
Standard Service Hour 2023 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
4
Reference/PO #:
SV1166874 & SV116828
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
031435
Work Requested
Park Place Tech Services SV1166874 & SV116828 at Judiciary of Guam.
Work Requested by: Jonathan Tan
Enter Work Completed Tasks
Work Completed :
Arrive onsite at the Judiciary of Guam and connect to Thales MS Teams meeting. Worked with Thales team to physically check all SAN servers, SAN Switches, and SAN Fiber switch. noted no error LEDs present and all health LEDs were fine. Check SAN Server controller A and noted second SFP port has no activity. Reseat fiber and same issue. Tried with a new fiber and same issue. Thales advised to move SFP port 2 from controller B and install on Controller A. Fiber shows active LED light. Per Thales, issue is the original SFP port on Controller A. DSI released from site by Thales. New SFP port to be provided by Thales.
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