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W40553
Closed
Customer/Point of Contact:
Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (
671-472-2089
)
Scheduled Date/Time:
08/22/2023, 09:00 am
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
TTA0.6009: TTA, LLC - Service Contract (05/01/23 - 04/30/24)
Rates:
TTA, LLC - Service Contract (05/01/23 - 04/30/24) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Troubleshoot Server. Vanessa reported slowness when accessing network resources.
Work Requested by: Vanessa Santos-Pinkney
Enter Work Completed Tasks
Work Completed :
Login to TTA Server and noted that TTA Server is at 100% RAM usage. Restart MS Exchange Services but RAM usage still at 100%. Proceed to restart TTA Server. Login to server after restart and confirmed RAM usage dropped down to 40%. TTA Server running smoothly after restart. Vanessa advised staff are able to log back in and no slowness being experienced.
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