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Customer/Point of Contact:
J&B Modern Tech
Nel Bangayan
Scheduled Date/Time:
09/07/2023, 08:30 am
Service Type:
Onsite
Charge Type:
Urgent/Emergency
Charge Code:
DSIG.4068: Emergency Response 2023
Rates:
Emergency Response 2023 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Nel Bangayan
Date Signed:
09/07/2023
Invoice Number:
031553
Work Requested
Server down. Troubleshoot server
Work Requested by: Nel Bangayan
Enter Work Completed Tasks
Work Completed :
Server was stuck and unable to boot up. Nel advised power outage yesterday. Reseat PSUs and powered up server. Run Dell iDrac power management software to recalibrate PSU. server boots up properly. Shutdown server and install new UPS provided by Nel. Reboot server and confirmed staff can access emails and network resources.
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