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Customer/Point of Contact:
Level 10
Level 10 Inc (
509-252-0711
)
Scheduled Date/Time:
02/09/2024, 10:30 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4069: Standard Service Hour 2024
Rates:
Standard Service Hour Rate 2024 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
940572
Taken By:
Bryant Bagiac
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
031860
Work Requested
Replace Verifone Pin Pad at Register 9 at Micronesia Mall Ross #1902. Ross Support Hotline: (800)807-1733
Work Requested by: Level 10 Inc
Enter Work Completed Tasks
Work Completed :
Signed in with Ross staff. Checked in with Brett and was advised to proceed with Verifone Pin Pad at Register 9 at Micronesia Mall Ross. Checked in with Danny at Ross Support Desk. Shut down POS System and replaced Verifone Pin Pad. Boot up POS System when pin pad was fully installed. Upon booting up pin pad, error message: "Maintenance Required" showed. Called Danny at Ross Help Desk and was advised that the device may have been tampered with. He then advised to change the old backplate to the new backplate and reinstall the old pin pad. Old pin pad with new backplate booted up properly. Ran a test transaction with manager-on-duty and verified that the old pin pad is functioning properly. Advised manager-on-duty that she would be shipping back the new pin pad that was to be installed. Brett and Danny both advised it was clear to leave site. Uploaded deliverables to Level10 TekPanel.
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