Customer
Work Orders
Timesheet
Opportunities
Tasks
Tracking
Settings
Sign Out
Hi,
S
S
Sign Out
Customers
Work Orders
New Work Order
TBS
Unassigned
My Work Orders
Open
Pending Close-out
Invoiced
Closed
All Open Work Orders
Open
Pending Close-out
Rejected
For Approval
For Invoicing
Invoiced/Closed
Invoiced
Closed
Void
Search/Report
Timesheet
Settings
Default View
Standard Rates
Admin Settings
Notification Settings
Charge Code Settings
Sign out
Work Orders
My Open
NEW
Work Order
TBS
0
Unassigned
12
MY WORK ORDERS
Open
0
Pending Close-out
0
Invoiced
4
Closed
5
OPEN WORK ORDERS
Open
9
Pending Close-out
0
Rejected
0
For Approval
3
For Invoicing
4
INVOICED/CLOSED
Invoiced
3591
Closed
3624
Void
479
Report
W41173
Closed
Customer/Point of Contact:
Harry S. Truman Elementary School
Josella Diaz
Scheduled Date/Time:
04/29/2024, 09:00 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4072: Warranty Service 2024
Rates:
Warranty Support 2024 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Josella Diaz
Date Signed:
04/29/2024
Work Requested
Troubleshoot Promethean Panel in Room 1. Reflash firmware may be needed.
Work Requested by: Josella Diaz
Enter Work Completed Tasks
Work Completed :
Reflash ActivPanel Nickel 75". Firmware uploads and shows installed. ActivPanel reboots after firmware reflash as expected. However, ActivPanel stays on loading screen for over 30 minutes with no movement. Reflash ActivPanel using another known good USB drive using different USB port on the ActivPanel. Same symptoms occur. ActivPanel does not reflash firmware properly. DSI to work with Promethea Support on next steps.
Cancel
