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W41239
Invoiced
Customer/Point of Contact:
Guam Surveyor, LLC
Mary Joy Sotic (
671-637-2042
)
Scheduled Date/Time:
05/28/2024, 09:30 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4069: Standard Service Hour 2024
Rates:
Standard Service Hour Rate 2024 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Melissa
Date Signed:
05/28/2024
Invoice Number:
032113
Work Requested
Troubleshoot 3CX Phone System
Work Requested by: Mary Joy Sotic
Enter Work Completed Tasks
Work Completed :
Check 3CX. Unable to connect apps via FQDN. Check Windows firewall and noted no issues. Run nslookup and confirmed guamsurveyor.3cx.us resolves to correct WAN static IP. Backup 3CX. Unistall 3CX. reinstall 3CX and restore backup. Same FQDN issue. Check router and noted someone removed 3CX port 5001 and set port 5001 to "rtkgps". remove and reconfigure 3CX for port 5001. FQDN issues resolved. Reprovision apps for 5 staff. Advised Joy of the port forwarding issue.
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