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Customer/Point of Contact:
Onward Mangilao Guam, Inc.
Valerie Camacho
Scheduled Date/Time:
08/06/2024, 02:30 pm
Service Type:
Remote
Charge Type:
Normal
Charge Code:
DSIG.4069: Standard Service Hour 2024
Rates:
Standard Service Hour Rate 2024 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
032244
Work Requested
Troubleshoot 3CX Phone System. Per Valerie, no inbound or outbound calls.
Work Requested by: Valerie Camacho
Enter Work Completed Tasks
Work Completed :
Check 3CX Phone System and confirmed Patton Gateway is up and registered. Check Patton Gateway and noted GTA PRI connection shows live. reboot Patton Gateway to resync with GTA PRI. inbound and outbound calls are back up and operational after Patton Gateway reboot. Issue is GTA PRI lost sync and required the Patton Gateway to resync. Correct 3CX Phone System host server DNS settings. Confirmed 3CX Phone System shows activated after correcting DNS settings.
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