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W41409
Invoiced
Customer/Point of Contact:
Office of the Attorney General
William Zayas
Scheduled Date/Time:
08/16/2024, 08:30 am
Service Type:
Remote
Charge Type:
Normal
Charge Code:
AGAD.3004: Attorney General Admin Div - P246A00509 Exp 09/30/24
Rates:
P246A00509 - Standard Service [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
032260
Work Requested
Troubleshoot 3CX. Per Will Zayas: No inbound or outbound calls.
Work Requested by: William Zayas
Enter Work Completed Tasks
Work Completed :
Remote support: Login to 3CX Phone System with Will Zayas. Confirmed Patton Gateway is up and registered. Login to Patton Gateway and noted that PRI link status shows: Wait-Alignment. PRI has no signal. Rebooted Patton Gateway and link status still shows Wait-Alignment. GTA PRI is down. Advised Will Zayas that GTA support will need to be contacted to troubleshoot and fix the PRI issue.
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