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W41490
Closed
Customer/Point of Contact:
Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (
671-472-2089
)
Scheduled Date/Time:
09/30/2024, 08:30 am
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
TTA0.6010: TTA, LLC - Service Contract (05/01/24 - 04/30/25)
Rates:
TTA, LLC - Service Contract (05/01/24 - 04/30/25) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Check access to https://abaretirement.com/plan-admin-resources/form-5500-filing-information/. Vanessa reported blocked message.
Work Requested by: Vanessa Santos-Pinkney
Enter Work Completed Tasks
Work Completed :
Vanessa reported https://abaretirement.com/plan-admin-resources/form-5500-filing-information/ not accessible. Attempt to access https://abaretirement.com/plan-admin-resources/form-5500-filing-information/ and noted error message stating cloudfare block. Add exception to SonicWALL CFS but site is still blocked. Test by using a VPN client connected to Los Angeles and confirmed site is accessible. Block is due to the website not allowing access from Guam IP Addresses. Advised Vanessa that the website IT Support will need to allow access from Guam IP Addresses.
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