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Customer/Point of Contact:
Park Place Technologies
Jonathan Tan (
+60 3 5030 0400
)
Scheduled Date/Time:
01/07/2025, 01:30 pm
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4069: Standard Service Hour 2024
Rates:
Standard Service Hour Rate 2024 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
SV1529731
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
032502
Work Requested
Park Place Tech Ticket SV1529731 at Dusit Thani to troubleshoot HP Server
Work Requested by: Jonathan Tan
Enter Work Completed Tasks
Work Completed :
Arrived onsite and contacted FE Helpdesk to get in contact with TSE L3. After 1 hour wait, worked with Goganesan from TSE L3. Per TSE L3, they do not have the CLI admin credentials and customer (Bruce Youn) also advised they do not have the CLI admin credentials. Per Goganesan from TSE L3, he advised me to let the customer (Bruce Youn) know that he will be escalating this issue. Goganesan cleared me to leave site today as PPT and customer do not have the CLI admin credentials to login.
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