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Customer/Point of Contact:
Supit, Collette
Collette Supit (
+1 (671) 688-6772
)
Scheduled Date/Time:
02/21/2025, 01:36 pm
Service Type:
Inhouse
Charge Type:
Normal
Charge Code:
DSIG.4074: Standard Service Hour 2025
Rates:
Standard Service Hour Rate 2025 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Alahas Pereda
Customer Signature:
Yes
Print Name:
Collette Supit
Date Signed:
02/24/2025
Invoice Number:
032583
Work Requested
Troubleshoot Dell laptop. It was left on the charger overnight and now it will not turn on.
Work Requested by: Collette Supit
Enter Work Completed Tasks
Work Completed :
Troubleshoot Dell Laptop. Customer reported unable to boot. Boot up Dell Laptop successfully but noticed laptop was stuck in a failed firmware update restart loop due to the internal battery charge being low. Exit out of upgrade restart loop and login to Windows successfully. Perform several shutdown and reboot of the Dell Laptop successfully. Run a full Dell Hardware Diagnostic test and confirmed all hardware components passed with no issues.
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