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Customer/Point of Contact:
Level 10
Level 10 Inc (
509-252-0711
)
Scheduled Date/Time:
03/10/2025, 09:30 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
LV10.4007: Level 10 - Flat Rate Services 2024
Rates:
Level 10 - Flat Rate Services 2024 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
9793223
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
032623
Work Requested
Level 10 Service# 9793223 at Ross #1902: Install new pin pad on Register 7
Work Requested by: Level 10 Inc
Enter Work Completed Tasks
Work Completed :
Replace Pin Pad on Register 7. Worked with Danny from Ross Helpdesk. XLATE error still present. Reboot POS and allow Pin Pad to redownload files with Danny. Perform test after redownload and XLATE error still occurs. Per Danny, he will escalate to Ross Application Team. Danny cleared me to leave site. I was able to take the old Pin Pad to FedEx to ship back to Level 10 and uploaded all deliverables to the portal
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