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W41921
Invoiced
Customer/Point of Contact:
Robert J. Yang D.M.D., P.C.
Audrey Kate Pontillas (
671-647-8702
)
Scheduled Date/Time:
05/20/2025, 09:00 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4074: Standard Service Hour 2025
Rates:
Standard Service 2025 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Audrey Kate Pontillas
Date Signed:
05/20/2025
Invoice Number:
032781
Work Requested
Troubleshoot Server Shadowprotect (Backup Software)
Work Requested by: Audrey Kate Pontillas
Enter Work Completed Tasks
Work Completed :
ShadowProtect Image Manager unable to open. Error showing connection refused. Check services and noted Shadowprotect Image Manager service not started. Restart service and access ShadowProtect Image Manager successfully. Confirmed Image Manager is processing. Create a schedule task to restart ShadowProtect Image Manager service daily at 6:00am.
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