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Closed
Customer/Point of Contact:
Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (
671-472-2089
)
Scheduled Date/Time:
06/09/2025, 04:30 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
TTA0.6010: TTA, LLC - Service Contract (05/01/24 - 04/30/25)
Rates:
TTA, LLC - Service Contract (05/01/24 - 04/30/25) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Vanessa reported 3CX inbound and outbound calls down.
Work Requested by: Vanessa Santos-Pinkney
Enter Work Completed Tasks
Work Completed :
Login to check 3CX Phone System. 3CX Phone System is up, internal calls working, and Gateway shows registered. Login to Gateway and noted Link state of PRI circuit shows "Wait-Alignment". GTA PRI is down. Advised Vanessa that GTA tech support will need to be contacted.
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