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W41999
Invoiced
Customer/Point of Contact:
Title Guaranty of Guam
Jonathan Bondoc
Scheduled Date/Time:
07/01/2025, 08:00 am
Service Type:
Remote
Charge Type:
Normal
Charge Code:
DSIG.4074: Standard Service Hour 2025
Rates:
Standard Service Hour Rate 2025 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
032891
Work Requested
3CX Services not starting. 3CX able to make outbound calls but unable to receive inbound calls
Work Requested by: Jonathan Bondoc
Enter Work Completed Tasks
Work Completed :
Jonathan reported 3CX services not starting and call flow is impacted. Access 3CX server using remote access link provided by Premier One. Attempt to restart 3CX services. Error thrown that services unable to start. Check event log and noted services unable to start due to dependency error. Proceed to uninstall 3CX. Proceed to reinstall 3CX and restore backup from 6/26/2025. Reinstall and restoration of 3CX backup successful. Perform test calls successfully. 3CX Phone System is now back up.
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