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Customer/Point of Contact:
Micronesian Divers Association
Lee Webber (
1-671-479-4646
)
Scheduled Date/Time:
10/08/2025, 02:00 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
MDA0.6012: Micronesian Divers Association - Service Contract (08/02/25 - 08/01/26)
Rates:
Micronesian Divers Association - Service Contract (08/02/25 - 08/01/26) [
TOTAL
MONTHLY
HOURS:
6]
Remaining Hours:
5
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Sean Bacani
Customer Signature:
Yes
Print Name:
Lee Webber
Date Signed:
10/08/2025
Work Requested
- Troubleshoot Lee Webber's laptop issues.
Work Requested by: Lee Webber
Enter Work Completed Tasks
Work Completed :
- Troubleshooted Lee Webber's laptop remote access issue. - Verified SonicWall Global VPN Client is functional and connected. - Unable to interface into his desktop PC, ping not showing desktop PC IP. - Contacted Kevin no answer, contacted CHU for assistance to check SonicWall configuration, configuration is OK. - Isolated problem to desktop PC's firewall settings by pinging other devices in the network. Successfully pinged all other devices except desktop PC, Verified problem is the firewall. - Enabled RDP inbound rules in Firewall advanced settings on the desktop PC. - Retested RDP access from laptop, connection successful. Verified it by signing out on both devices and reconnecting again. Connection is OK.
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