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Hi,

Work Orders

W42277 Invoiced

Customer/Point of Contact:

Marks, Robert
Robert Marks (486-0464)

Scheduled Date/Time:

10/20/2025, 02:06 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

Est. Service Time (hrs):

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Robert Marks

Date Signed:

10/21/2025

Invoice Number:

033132

Work Requested

Troubleshoot laptop. Keyboard is not working. Customer said wife might have spilt liquid on it.

Work Requested by: Robert Marks

Enter Work Completed Tasks

Work Completed :

- Customer reported keyboard malfunctioning randomly, advised it comes and go usually after waking from lid closing sleep trigger, also advised a spilled liquid might have caused something to it.
- Tested keyboard functionality using Lenovo Diagnostic Tool at pre-OS load. Was able to go through the Full function of the troubleshooter which indicates keyboard functionality is ok.
- Called the customer to obtain login credentials. Number keys verified and is working on login.
- Tested OS functions, typing ability seems to be unaffected and was able to type properly after testing typable apps like Notepad, MS Office, Wordpad, and Windows UI.
- Tested keyboard functionality after lid closure sleep trigger, was able to log in with PIN, keyboard keys are working.
- Checked for possible updates and features, found multiple system and firmware updates, installed updates successful.
- Verified system integrity using System File Check scan, no corrupted files found. Optimized and Trimmed the storage drive including Disk Cleanup.
- Tested Audio and Web camera, test is OK.
- Final testing using multiple restarts and sleep triggers, keyboard functionality is still maintained.

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