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Customer/Point of Contact:
Marianas Energy Company
Geri B. Santos (
(671) 477-3060 Ext. 211
)
Scheduled Date/Time:
10/23/2025, 02:00 pm
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
MECO.5004: Marianas Energy Co - ActivPanel LX 86in Warranty
Rates:
Marianas Energy Co - ActivPanel LX 86in Warranty [
TOTAL
ANNUAL
HOURS:
1]
Remaining Hours:
1
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Alahas Pereda
Customer Signature:
Yes
Print Name:
Josie Camacho
Date Signed:
10/23/2025
Work Requested
Troubleshoot Microsoft Teams and Zoom installed on OPS-A connected to the ActivPanel LX - 86".
Work Requested by: Geri B. Santos
Enter Work Completed Tasks
Work Completed :
Checked the panel and Teams does not display the Webcam after various troubleshooting: 1. Updated Panel/OPS firmware to latest 2.2.1.10 2. Reinstall Teams and set all required permission to access the webcam. 3. Teams still does not display the webcam. Zoom displays the webcam. 4. Tested webcam using a known good laptop and webcam is fine. 5. Tested the webcam on Android Camera App ok. DSI to send this to Promethean support for further troubleshooting advise
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