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W42401
Closed
Customer/Point of Contact:
Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (
671-472-2089
)
Scheduled Date/Time:
01/13/2026, 10:00 am
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
TTA0.6011: TTA, PC - Service Contract (05/01/25 - 04/30/26)
Rates:
TTA, PC - Service Contract (05/01/25 - 04/30/26) [
TOTAL
MONTHLY
HOURS:
4]
Remaining Hours:
3
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Server/Network running slow
Work Requested by: Vanessa Santos-Pinkney
Enter Work Completed Tasks
Work Completed :
Vanessa reported Server/Network running slow. Check server and server using 32GB of RAM. Proceeded to reboot server and RAM usage dropped down to 10GB. Advised Vanessa that the current server needs to be replaced based on quotes sent previously. DSI to work with TTA on upgrade options.
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