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W42526
Closed
Customer/Point of Contact:
Calvo's Select Care
Neil Pagulayan
Scheduled Date/Time:
03/09/2026, 03:30 pm
Service Type:
Remote
Charge Type:
Normal
Charge Code:
CALV.5001: Calvos Selectcare - 3CX Installation 2025
Rates:
Calvos Selectcare - 3CX Installation 2025 [
TOTAL
ANNUAL
HOURS:
20]
Remaining Hours:
15
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Work with Neil on IP Phone Provisioning Issues
Work Requested by: Neil Pagulayan
Enter Work Completed Tasks
Work Completed :
IP Phone auto provision shows 3CX Extension not registered. Check provisioning settings correct. Test without using FQDN and used LAN IP for server address in provisioning. Provisioning worked with LAN IP. Ran firewall checker and firewall checker went back to failing (Full Cone NAT issues). Firewall checker was passing a few weeks ago. Sent a separate email to Eric (Calvo's Network Vendor) that issue is occurring again and to check and resolve.
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