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W35046   Closed

04/05/2018, 10:00 am   
Inhouse
Normal
DSIG.0097: Warranty Support 2018
Warranty Support [TOTAL ANNUAL HOURS: 2]
2
1
Front Desk
No

Work Requested

Troubleshoot microphone for Yealink phone
Work Requested by:

Items Dropped Off 1

Item Serial Number Notes
1 Yealink SIP-T21P 2121117080D02845

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 RMA Handset received. Customer will pickup IP Phone. Kevin Hsueh
03/27/2018 03:00 pm 03/27/2018 04:00 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 20

Date/Time Comment Tech
04/10/2018 05:16 pm Updated status to Invoiced/Closed Jessica L.
04/05/2018 01:08 pm Modified workorder. Kevin H.
04/05/2018 01:08 pm Updated status to Service Completed Kevin H.
04/05/2018 01:08 pm Rates modified to Warranty Support -$0.00 Kevin H.
04/04/2018 05:54 pm Updated status to Pending Update Chu H.
04/04/2018 05:54 pm Need to change to Warranty Charge Code Chu H.
04/04/2018 05:54 pm Rejected. Chu H.
04/04/2018 04:30 pm Updated status to Pending Approval Kevin H.
04/04/2018 04:30 pm Service Completed Kevin H.
04/04/2018 04:29 pm Check-out 03/27/2018 04:00 pm Kevin H.
04/04/2018 04:29 pm This is warranty service to process RMA. Kevin H.
04/04/2018 04:29 pm Updated status to Service Completed Kevin H.
03/28/2018 03:30 pm RMA processed. Handset has been shipped to DSI. Kevin H.
03/27/2018 03:00 pm Check IP Phone and confirmed handset does not pickup voice. Test IP Phone with a known good handset with no issues. Proceeding to process warranty with Yealink. Kevin H.
03/27/2018 02:58 pm Arrived. Kevin H.
03/27/2018 02:58 pm Check-in. Kevin H.
03/26/2018 04:36 pm Added customer equipment. Front D.
03/26/2018 04:36 pm Updated status to Pending Schedule Front D.
03/26/2018 04:36 pm Assigned: Kevin Hsueh Front D.
03/26/2018 04:36 pm Created workorder. Front D.