S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | [REMOTE SUPPORT] - Remotely connect to Allan's laptop. Outlook OST file was corrupted Outbox show outgoing email that is stuck and not display. OST file show only 1.3GB in size while the server shows 19GB of data. Allan agree to leave the laptop alone so we can resync the Outlook with the server. During the time of resync Mary Rose from Guam office reported issues with network slowness. Users are continuing to use Southware to get history data causing server to get overloaded. Work with Torgun to restart server. Had issue with server shutting down therefore had to do a hard shut down. Brought the server back online and remotely check server for any other issues. Temporarily remove Malwarebytes from the server to see if it will help with resources. Continue to setup Allan's Outlook to resync the mailbox. Will take approximately a day to resync all the emails. |
Chu Hsieh |
04/11/2018 02:15 pm | 04/11/2018 05:00 pm | 02:45 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 04/11/2018 05:10 pm | Updated status to Invoiced/Closed | Jessica L. |
| 04/11/2018 04:59 pm | Updated status to Submitted for Invoicing | Chu H. |
| 04/11/2018 04:59 pm | Approved. | Chu H. |
| 04/11/2018 04:59 pm | Updated status to Pending Approval | Chu H. |
| 04/11/2018 04:59 pm | Service Completed | Chu H. |
| 04/11/2018 04:57 pm | Check-out 04/11/2018 05:00 pm | Chu H. |
| 04/11/2018 04:57 pm | Updated status to Service Completed | Chu H. |
| 04/11/2018 04:50 pm | Arrived 04/11/2018 02:15 pm | Chu H. |
| 04/11/2018 04:50 pm | Check-in 04/11/2018 02:15 pm | Chu H. |
| 04/11/2018 04:50 pm | Updated status to Scheduled | Chu H. |
| 04/11/2018 04:50 pm | Assigned: Chu Hsieh | Chu H. |
| 04/11/2018 04:50 pm | Created workorder. | Chu H. |
| Filename | |
|---|---|
| W35118 | |