DSI WebApp

Customer/Point of Contact:

Chanel (Guam), Inc.
Patricia Duenas (671-638-0500)

Scheduled Date/Time:

05/22/2018, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

CG00.6005: Chanel - Service Agreement 10/01/17 - 09/30/18

Rates:

Service Contract [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Jordan Gimmen

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

026357

Remote Support: Inbound calls to Chanel DC and TBG not working

Work Requested by:

	Item	Serial Number	Notes

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Tested out PRI and noted inbound calls from non-GTA phone numbers not working. Outbound calls confirmed fully operational with staff. Created GTA ticket# 546041 to troubleshoot line.	Jordan Gimmen	05/22/2018 02:19 pm	05/22/2018 03:00 pm	00:41

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
06/01/2018 10:05 am	Updated status to Invoiced/Closed	Jessica L.
06/01/2018 09:24 am	Updated status to Submitted for Invoicing	Chu H.
06/01/2018 09:24 am	Approved.	Chu H.
05/30/2018 02:02 pm	No Signature: Remote Service	Jordan G.
05/30/2018 02:02 pm	Updated status to Pending Approval	Jordan G.
05/30/2018 02:02 pm	Service Completed	Jordan G.
05/24/2018 08:10 am	Check-out 05/22/2018 03:00 pm	Jordan G.
05/24/2018 08:10 am	Updated status to Service Completed	Jordan G.
05/22/2018 02:27 pm	Arrived 05/22/2018 02:19 pm	Jordan G.
05/22/2018 02:27 pm	Check-in 05/22/2018 02:19 pm	Jordan G.
05/22/2018 02:19 pm	Updated status to Scheduled	Jordan G.
05/22/2018 02:19 pm	Assigned: Jordan Gimmen	Jordan G.
05/22/2018 02:19 pm	Created workorder.	Jordan G.

Filename
W35292