W35362   Invoiced

Chanel (Guam), Inc.
Patricia Duenas (671-638-0500)
06/14/2018, 03:30 pm   
Onsite
Service Contract
CG00.6005: Chanel - Service Agreement 10/01/17 - 09/30/18
Service Contract [TOTAL ANNUAL HOURS: 2]
2
1
Jordan Gimmen
Yes
Steven Topasna
06/14/2018
026357

Work Requested

Troubleshoot PRI
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Advised by GTA that PRI is good on their side. Troubleshoot PRI by replacing both cable from PairGain and Patton SmartNode. Noticed no change in issue. Advised Bob at GTA who checked cabling again. After cabling check, PRI now working. Confirmed inbound/outbound calls okay with Steve. Checked Xerox machine as unable to scan to email. Noted printer may not be detecting DNS servers. Unplugged and replugged network cable and confirmed send to email now working. Updated email address book on Xerox machine. Jordan Gimmen
06/14/2018 03:30 pm 06/14/2018 04:31 pm 01:01

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
06/15/2018 11:07 am Updated status to Invoiced/Closed Jessica L.
06/14/2018 06:24 pm Updated status to Submitted for Invoicing Chu H.
06/14/2018 06:24 pm Approved. Chu H.
06/14/2018 04:42 pm Updated status to Pending Approval Jordan G.
06/14/2018 04:42 pm Service Completed Jordan G.
06/14/2018 04:39 pm Check-out 06/14/2018 04:31 pm Jordan G.
06/14/2018 04:39 pm Updated status to Service Completed Jordan G.
06/14/2018 04:30 pm Customer Signature Posted Jordan G.
06/14/2018 04:22 pm Arrived 06/14/2018 04:22 pm Jordan G.
06/14/2018 04:21 pm Check-in 06/14/2018 03:30 pm Jordan G.
06/14/2018 01:44 pm Updated status to Scheduled Jordan G.
06/14/2018 01:44 pm Assigned: Jordan Gimmen Jordan G.
06/14/2018 01:44 pm Created workorder. Jordan G.

Attachments 1

Filename
W35362