DSI WebApp

W35462 Invoiced

Customer/Point of Contact:

Aflac Regional Office
Aileen Cruz (+1 (671) 472-0727)

Scheduled Date/Time:

07/16/2018, 03:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

AFLC.4007: Aflac Regional Office - Onsite Service 2018

Rates:

Standard Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Joyce Aquiningoc

Date Signed:

07/16/2018

Invoice Number:

027221

Work Requested

Troubleshoot 3CX

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	3CX down. Unable to make or receive calls. Both external and internal calls affected. Login to 3CXSRV and noticed several 3CX service not started. Attempt to restart services but error encountered. Restart 3CXSRV and login after successful restart. Confirmed all services started. Perform test calls successfully.	Kevin Hsueh	07/16/2018 03:00 pm	07/16/2018 03:22 pm	00:22

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/17/2018 10:47 am	Updated status to Invoiced/Closed	Jessica L.
07/17/2018 10:31 am	Updated status to Submitted for Invoicing	Chu H.
07/17/2018 10:31 am	Approved.	Chu H.
07/16/2018 03:26 pm	Updated status to Pending Approval	Kevin H.
07/16/2018 03:26 pm	Service Completed	Kevin H.
07/16/2018 03:23 pm	Check-out 07/16/2018 03:22 pm	Kevin H.
07/16/2018 03:23 pm	Updated status to Service Completed	Kevin H.
07/16/2018 03:10 pm	Customer Signature Posted	Kevin H.
07/16/2018 03:05 pm	Arrived 07/16/2018 03:00 pm	Kevin H.
07/16/2018 03:03 pm	Check-in 07/16/2018 03:00 pm	Kevin H.
07/16/2018 03:01 pm	Updated status to Scheduled	Kevin H.
07/16/2018 03:01 pm	Assigned: Kevin Hsueh	Kevin H.
07/16/2018 03:01 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W35462