DSI WebApp

W35528 Invoiced

Customer/Point of Contact:

Hilton Grand Vacations Company
Patrick Guerin (1-808-846-6020)

Scheduled Date/Time:

08/01/2018, 06:00 pm

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4048: Emergency Response - After hours 2018

Rates:

After Hours Emergency Response [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Jordan Gimmen

Customer Signature:

Yes

Print Name:

Satsuki Bost

Date Signed:

08/01/2018

Invoice Number:

027279

Work Requested

Troubleshoot network

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Worked with Pat and GCX to test network equipment. Cisco ASA 5506 faulty and will need to be replaced. GCX temporarily reconfigured to bypass firewall. Cabled network equipment to bypass firewall. Confirmed printing and network access restored.	Jordan Gimmen	08/01/2018 06:14 pm	08/01/2018 07:56 pm	01:42

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/02/2018 02:51 pm	Updated status to Invoiced/Closed	Jessica L.
08/02/2018 01:05 pm	Updated status to Submitted for Invoicing	Chu H.
08/02/2018 01:05 pm	Approved.	Chu H.
08/01/2018 08:00 pm	Customer Signature Posted	Jordan G.
08/01/2018 07:59 pm	Updated status to Pending Approval	Jordan G.
08/01/2018 07:59 pm	Service Completed	Jordan G.
08/01/2018 11:58 am	Updated billable hours to: 02:00	Jordan G.
08/01/2018 07:58 pm	Check-out 08/01/2018 07:56 pm	Jordan G.
08/01/2018 07:58 pm	Updated status to Service Completed	Jordan G.
08/01/2018 06:14 pm	Arrived 08/01/2018 06:14 pm	Jordan G.
08/01/2018 06:14 pm	Check-in 08/01/2018 06:14 pm	Jordan G.
08/01/2018 05:46 pm	Updated status to Scheduled	Jordan G.
08/01/2018 05:46 pm	Assigned: Jordan Gimmen	Jordan G.
08/01/2018 05:46 pm	Created workorder.	Jordan G.

Attachments 1

Filename
W35528