S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Arrived onsite to troubleshoot server. Noted RAID5 Array shows optimal and no issues with the physical drives in RAID Controller Management Console. Server proceeds to boot to windows but does not boot up properly. Brought server back to DSI to troubleshoot further. |
Kevin Hsueh |
08/06/2018 10:59 am | 08/06/2018 11:25 am | 00:26 |
| 2 | Run hardware test and confirmed hardware components on server passed test. Restore server from backup image on external HDD used for backup. |
Kevin Hsueh |
08/06/2018 01:30 pm | 08/06/2018 04:30 pm | 03:00 |
| 3 | Attempt to reinstall server using server backup and also using clean system image. server errors out each install attempt. Hardware on server looks to have gone bad. Spoke to Ginger and was advised to not replace any parts on current server. DSI will provide quote for new server. |
Kevin Hsueh |
08/17/2018 01:00 pm | 08/17/2018 02:00 pm | 01:00 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 08/17/2018 02:43 pm | Updated status to Invoiced/Closed | Jessica L. |
| 08/17/2018 02:16 pm | Updated status to Submitted for Invoicing | Chu H. |
| 08/17/2018 02:16 pm | Approved. | Chu H. |
| 08/17/2018 02:11 pm | Signature for Later: | Kevin H. |
| 08/17/2018 02:11 pm | Updated status to Pending Approval | Kevin H. |
| 08/17/2018 02:11 pm | Service Completed | Kevin H. |
| 08/17/2018 06:10 am | Updated billable hours to: 05:00 | Kevin H. |
| 08/17/2018 02:10 pm | Check-out 08/17/2018 02:00 pm | Kevin H. |
| 08/17/2018 02:10 pm | Updated status to Service Completed | Kevin H. |
| 08/17/2018 02:09 pm | Check-in 08/17/2018 01:00 pm | Kevin H. |
| 08/06/2018 04:28 pm | Check-out 08/06/2018 04:30 pm | Kevin H. |
| 08/06/2018 04:28 pm | Updated status to In Progress | Kevin H. |
| 08/06/2018 04:27 pm | Check-in 08/06/2018 01:30 pm | Kevin H. |
| 08/06/2018 11:27 am | Check-out 08/06/2018 11:25 am | Kevin H. |
| 08/06/2018 11:27 am | Updated status to In Progress | Kevin H. |
| 08/06/2018 11:24 am | Modified workorder. | Kevin H. |
| 08/06/2018 11:24 am | Service Type modified to Inhouse | Kevin H. |
| 08/06/2018 11:24 am | Updated max hours to 4 | Kevin H. |
| 08/06/2018 11:00 am | Arrived 08/06/2018 11:00 am | Kevin H. |
| 08/06/2018 10:59 am | Check-in 08/06/2018 10:59 am | Kevin H. |
| 08/06/2018 10:50 am | Updated status to Scheduled | Kevin H. |
| 08/06/2018 10:50 am | Assigned: Kevin Hsueh | Kevin H. |
| 08/06/2018 10:50 am | Created workorder. | Kevin H. |
| Filename | |
|---|---|
| W35542 | |