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W35593 Invoiced

Customer/Point of Contact:

Office of Public Accountability
Edlyn Dalisay (1-671-475-0390)

Scheduled Date/Time:

08/16/2018, 02:00 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

OPA0.4002: Office of Public Accountability - Standard Services (08/23/2017 - 03/31/2021)

Rates:

Standard Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Edlyn Dalisay

Date Signed:

08/23/2018

Invoice Number:

027324

Work Requested

Factory reset 1 Lenovo Laptop, 1 Apple MacBook, and 2 Apple iPads. Troubleshoot keyboard issue on 1 Lenovo Laptop.

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Factory reset Doris' Lenovo E560 laptop. Troubleshoot Vince's Lenovo E560 laptop and noted several keys on keyboard do not function. Prepare and sent quote for replacement keyboard to OPA. attempt to factory reset 1 macbook and 2 iPads. unable to reset, devices have no factory image, factory image looks to be deleted previously.	Kevin Hsueh	08/22/2018 09:00 am	08/22/2018 11:00 am	02:00
2	Deliver 2 lenovo thinkpad E560, 1 macbook pro and 2 iPads back to OPA. Remove Doris user profile and all data from PC in public auditors office.	Kevin Hsueh	08/23/2018 09:34 am	08/23/2018 10:32 am	00:58

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/23/2018 12:53 pm	Updated status to Invoiced/Closed	Jessica L.
08/23/2018 12:08 pm	Updated status to Submitted for Invoicing	Chu H.
08/23/2018 12:08 pm	Approved.	Chu H.
08/23/2018 10:33 am	Updated status to Pending Approval	Kevin H.
08/23/2018 10:33 am	Service Completed	Kevin H.
08/23/2018 02:33 am	Updated billable hours to: 03:00	Kevin H.
08/23/2018 10:33 am	Check-out 08/23/2018 10:32 am	Kevin H.
08/23/2018 10:33 am	Updated status to Service Completed	Kevin H.
08/23/2018 10:28 am	Customer Signature Posted	Kevin H.
08/23/2018 09:34 am	Check-in 08/23/2018 09:34 am	Kevin H.
08/23/2018 09:11 am	Check-in 08/22/2018 09:00 am	Kevin H.
08/16/2018 01:48 pm	Updated status to Scheduled	Kevin H.
08/16/2018 01:48 pm	Assigned: Kevin Hsueh	Kevin H.
08/16/2018 01:48 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W35593