W35718   Invoiced

Chanel (Guam), Inc.
Patricia Duenas (671-638-0500)
09/21/2018, 10:00 am   
Onsite
Service Contract
CG00.6005: Chanel - Service Agreement 10/01/17 - 09/30/18
Service Contract [TOTAL ANNUAL HOURS: 2]
2
1
Jordan Gimmen
Yes
Steve Topasna
09/21/2018
026357

Work Requested

Troubleshoot VPN connection
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Arrived on site and noted issue is not with VPN but with remote monitoring from Chanel corporate side. Will need to coordinate with them to troubleshoot. Steve also advised security and fax is offline. Checked analog line and noted no signal at dmarc (even with internal wiring disconnected). Created trouble ticket with GTA (569830). GTA tech is scheduled to be here on Tuesday but will advise if earlier schedule becomes available. Jordan Gimmen
09/21/2018 10:00 am 09/21/2018 10:46 am 00:46

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
09/21/2018 04:08 pm Updated status to Invoiced/Closed Jessica L.
09/21/2018 03:25 pm Updated status to Submitted for Invoicing Chu H.
09/21/2018 03:25 pm Approved. Chu H.
09/21/2018 11:05 am Updated status to Pending Approval Jordan G.
09/21/2018 11:05 am Service Completed Jordan G.
09/21/2018 03:04 am Updated billable hours to: 01:00 Jordan G.
09/21/2018 10:51 am Customer Signature Posted Jordan G.
09/21/2018 10:48 am Check-out 09/21/2018 10:46 am Jordan G.
09/21/2018 10:48 am Updated status to Service Completed Jordan G.
09/21/2018 10:35 am Arrived 09/21/2018 10:10 am Jordan G.
09/21/2018 10:00 am Check-in 09/21/2018 10:00 am Jordan G.
09/21/2018 09:59 am Updated status to Scheduled Jordan G.
09/21/2018 09:59 am Assigned: Jordan Gimmen Jordan G.
09/21/2018 09:59 am Created workorder. Jordan G.

Attachments 1

Filename
W35718