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W35913   Invoiced

LMS Guam
Bob Salas (1-671-647-2617)
11/12/2018, 09:00 am   
Onsite
Normal
Standard Service Rate [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Jaine Cusi
11/12/2018
027562

Work Requested

Troubleshoot Jane's Outlook Issues.
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Bobs outlook constantlt freezes when syncing emails. Noted 5 email accounts configured in outlook all have 30,000 emails or more in each account. Most emails are junk emails. Advise LMS that exchange server with antispam filtering will resolve the issues being experienced. also noted several computers running slow due to RAM usage at 100%. Computers have only 4GB of RAM. DSI will provide quote for exchange solution and also RAM for desktop computers. Kevin Hsueh
11/12/2018 09:01 am 11/12/2018 09:46 am 00:45

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
11/12/2018 02:51 pm Updated status to Invoiced/Closed Jessica L.
11/12/2018 02:12 pm Updated status to Submitted for Invoicing Chu H.
11/12/2018 02:12 pm Approved. Chu H.
11/12/2018 09:49 am Updated status to Pending Approval Kevin H.
11/12/2018 09:49 am Service Completed Kevin H.
11/12/2018 12:49 am Updated billable hours to: 01:00 Kevin H.
11/12/2018 09:48 am Check-out 11/12/2018 09:46 am Kevin H.
11/12/2018 09:48 am Updated status to Service Completed Kevin H.
11/12/2018 09:44 am Customer Signature Posted Kevin H.
11/12/2018 09:02 am Arrived 11/12/2018 09:02 am Kevin H.
11/12/2018 09:01 am Check-in 11/12/2018 09:01 am Kevin H.
11/09/2018 04:40 pm Updated status to Scheduled Kevin H.
11/09/2018 04:40 pm Assigned: Kevin Hsueh Kevin H.
11/09/2018 04:40 pm Created workorder. Kevin H.

Attachments 1

Filename
W35913