DSI WebApp

Customer/Point of Contact:

Great National Insurance
Vilma Bumagat (1-671-646-5736)

Scheduled Date/Time:

11/14/2018, 01:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GNIU.6013: Great National Insurance - Service Contract 2018

Rates:

Service Contract 2018 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

027488

Check Extension 113. Per Vilma, Extension does not ring when inbound calls are received.

Work Requested by:

	Item	Serial Number	Notes

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Confirmed Extension 113 is an agent in the Operators Call Queue in 3CX. Check Extension 113 settings and noted that extensions shows "Logged Off" in queue status. Manually set Extension 113 queue status to "Logged In". Sent Vilma a separate email to inform of completion.	Kevin Hsueh	11/14/2018 01:00 pm	11/14/2018 01:54 pm	00:54

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
11/14/2018 04:13 pm	Updated status to Invoiced/Closed	Jessica L.
11/14/2018 03:56 pm	Updated status to Submitted for Invoicing	Chu H.
11/14/2018 03:56 pm	Approved.	Chu H.
11/14/2018 01:58 pm	No Signature: Remote Support	Kevin H.
11/14/2018 01:58 pm	Updated status to Pending Approval	Kevin H.
11/14/2018 01:58 pm	Service Completed	Kevin H.
11/14/2018 04:56 am	Updated billable hours to: 01:00	Kevin H.
11/14/2018 01:56 pm	Check-out 11/14/2018 01:54 pm	Kevin H.
11/14/2018 01:56 pm	Updated status to Service Completed	Kevin H.
11/14/2018 01:54 pm	Arrived 11/14/2018 01:00 pm	Kevin H.
11/14/2018 01:53 pm	Check-in 11/14/2018 01:00 pm	Kevin H.
11/14/2018 01:53 pm	[REMOTE SERVICE] Vilma Bumagat	Kevin H.
11/14/2018 01:53 pm	Updated status to Scheduled	Kevin H.
11/14/2018 01:53 pm	Assigned: Kevin Hsueh	Kevin H.
11/14/2018 01:53 pm	Created workorder.	Kevin H.

Filename
W35927