DSI WebApp

Customer/Point of Contact:

Chen, Eiko
Eiko Chen (+1 (671) 632-9076)

Scheduled Date/Time:

01/09/2019, 10:00 am

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.0107: DSI Pro-Bono Services 2019

Rates:

Pro Bono Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

Yes

Print Name:

Eiko Chen

Date Signed:

01/09/2019

Blank screen. Slow performance

Work Requested by:

	Item	Serial Number	Notes
1	Toshiba Tecra R850 Laptop w/Power supply	4B036854H

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Update to latest version of Windows 10. Notice very slow performance response and can hear the hard drive not running smoothly. Receive verbal approval to replaced the 500GB HDD with 480GB SDD. Clone HDD to SDD. System running considerably faster.	Chu Hsieh	01/09/2019 10:00 am	01/09/2019 12:00 pm	02:00

	Item	Serial Number	Condition	Qty	Price	Amount
1	Patriot 480GB SSD		New	1	0.00	0.00
TOTAL ($)						0.00

Date/Time	Comment	Tech
01/09/2019 04:58 pm	Updated status to Closed	Jessica L.
01/09/2019 04:58 pm	Updated status to Pending Customer Pick-up	Jessica L.
01/09/2019 04:50 pm	Updated status to Pending Customer Pick-up	Jessica L.
01/09/2019 04:37 pm	Customer Signature Posted	Jason S.
01/09/2019 04:25 pm	Modified workorder.	Chu H.
01/09/2019 04:25 pm	Rates modified to Pro Bono Service: $0.00	Chu H.
01/09/2019 03:56 pm	Updated status to Submitted for Invoicing	Chu H.
01/09/2019 03:56 pm	Approved.	Chu H.
01/09/2019 03:33 pm	Signature for Later: Waiting on customer pickup	Chu H.
01/09/2019 03:33 pm	Updated status to Pending Approval	Chu H.
01/09/2019 03:33 pm	Service Completed	Chu H.
01/09/2019 06:32 am	Updated billable hours to: 02:00	Chu H.
01/09/2019 03:32 pm	Modified workorder.	Chu H.
01/09/2019 03:32 pm	Updated status to Service Completed	Chu H.
01/09/2019 03:29 pm	Added customer equipment.	Chu H.
01/09/2019 03:28 pm	Check-out 01/09/2019 12:00 pm	Chu H.
01/09/2019 03:28 pm	Updated status to Scheduled	Chu H.
01/09/2019 03:25 pm	Check-in 01/09/2019 10:00 am	Chu H.
01/09/2019 03:22 pm	Updated status to Scheduled	Chu H.
01/09/2019 03:22 pm	Assigned: Chu Hsieh	Chu H.
01/09/2019 03:22 pm	Created workorder.	Chu H.